The Chief Executive of the Driver and Vehicle Licensing Authority (DVLA), Ing. Noble John Appiah has listed revenue generation; cost reduction; new services and products; customer service; and training and development as the areas that would be focused on in 2016 in order to promote the growth of the Authority.
Ing. Appiah was speaking at a two–day work plan and budget retreat workshop for staff drawn from the head office, regional and district offices at Fumesua in the Ejisu-Juaben municipality in the Ashanti Region.
He said a survey conducted by the Authority had revealed that bribery, corruption and delays in the provision of services topped the list of complaints from customers and as a result of that the image of the Authority is very bad.
“What is required of us is a change in attitudes, especially in the way we treat our customers. If we rebrand and still exhibit the old attitude, the bad perception will prevail,” he recommended.
The Chief Executive explained that getting rid of the “goro boys” would largely depend on the attitude of the staff, and urged them to resolve not to condone and connive with the “goro boys”.
“This is the only way we can win back the confidence of the public and improve upon the Authority’s image,” he emphasised.
The Chairman of the Board of Directors, Brig Gen Ishmael Quartey, requested management to suspend the renewal of all expired or expiring contracts for re-evaluation.
He explained that the re-evaluation of the expired contracts will help the Authority to take back some of the jobs that could be performed by the Authority rather than giving them to third parties.
He said approval has been given to management to employ 128 new workers to beef up staff levels especially in the technical department.
Touching on the weaning-off of the Authority from government subvention, the board chairman said being autonomous also demands being proactive so we can remain in business.
“We therefore need to constantly and perpetually assess our performance by benchmarking them against our core values and future aspirations and goals which are essential ingredients for the assessment of performance.”
He congratulated the management; regional and district managers; the immediate past chief executive, Rudolph Beckley; a consultant, Professor David Abdulai; and union leaders of the Authority on the effective manner in which they have disseminated information on the weaning-off of the authority to staff members.
Brig Gen Quartey implored staff to change the face of DVLA in order to improve upon its fortunes. “If we have to survive as an Authority to be able to pay ourselves and meet other capital and administrative expenses, then we need to change the face of the DVLA and that starts from today,” he averred.
For his part the Asante Regional Manager of the DVLA, Mr. Simon Gborbidzi, in his welcome address as the manager of the host region, likened Ing. Noble John Appiah to two Biblical Johns as well other Johns who played very useful roles in their time.
Quoting scripture to support his description, Mr. Gborbidzi asserted that “Jesus Christ began his mission after meeting a John and ended it with another John and so we have John the Baptist and John the Beloved.”
Continuing, he said, at a certain time in Ghana, our beloved country had serious problems with stability and it took the Johns to ensure continuity.” That means that any important thing that needs to be done will require a John.
“Now we know of the two Johns, the Baptist and the Beloved but we in the DVLA, starting our journey towards autonomy from government, and with the belief that with a John touch we will succeed, will need a third John who should not be a Baptist nor Beloved but rather Noble. So we shall call him Noble John.”
Mr. Gborbidzi said he was optimistic that the three days stay in Kumasi, under the leadership of Ing. Appiah, would be enjoyable.