DVLA OPENS TWO NEW OFFICES IN ASHANTI REGION
The Driver and Vehicle Licensing Authority (DVLA) has commissioned two new offices at Kumawu and Effiduase in the Ashanti Region. This brings to 32, the number of DVLA offices across the country.
In an address, Deputy Chief Executive in charge of corporate services, Mr. Kwame Appiah Kubi said, DVLA has introduced a number of initiatives that will inure to the benefit of customers including obtaining driver’s licence in the shortest possible time without any difficulty.
He also mentioned the rolling out of Mobile Service (DEMOBS) and Tertiary Students Driving Project (TertDrive) as other initiatives to enable students in the tertiary institutions learn how to drive and acquire driver’s licence while in school.
Mr. Appiah Kubi touched on plans to open premium centres at some locations across the country to provide first class services to its customers.
Acknowledging the good works of the Authority, the Deputy Chief Executive said government under the Public Sector Reform for Results Project (PSRRP), a World Bank Project, supported the Authority with six fully equipped mobile vans to help in the delivery of its services. These he said, are clear manifestation of DVLA’s excellent work to the good people of Ghana and beyond. He assured the public of the Authority’s determination to continue to render first class service to its clients.
On his part, Mr Prince Opoku Adusei, Deputy Chief Executive in Charge of Operations, said the opening of new offices formed part of the Authority’s commitment to make its services accessible to the public.
He said by doing so, DVLA was fulfilling its core mandate of contributing to road safety as drivers and vehicle owners would have little excuse for not having a licence and roadworthy certificate.
He entreated the public to deal directly with accredited staff of the Authority when seeking for any service(s) and cautioned that engaging middlemen could result in issuance of fake documents.
“It is our collective responsibility to ensure we do the right thing in acquiring licences and other DVLA services as we contribute towards reduction of road accidents”, he appealed.
Mr. Edusei disclosed that the Authority is taking steps to accredit selected eye test centres to conduct eye testing on behalf of the Authority to ensure professional assessment of the sight of license applicants.
“Applicants will check their sight at the accredited eye centres who will forward the results to DVLA even before the applicant arrives.
This way, applicants would have the opportunity to treat other eye related conditions whereas the Authority would be well informed on their eligibility”, he explained.
Mr. Frank Davies, Board Chairman of DVLA, said the establishment of new offices across the country is translating into impressive transformation in the scheme of operations of the Authority in recent times.
He said customer satisfaction is a key priority in the operations of DVLA, saying the introduction of the prestige and premium services attested to the desire of the Authority to provide quality services for clients.
“The 21st century customer deserves more than a service, but an atmosphere of cheer and delight in terms of good reception and service delivery”, the Board Chairman pointed out.
He reminded staff of the Authority that there is the need for a paradigm shift in the way they transact business by ensuring swift and warm reception towards clients.
The Paramount Chiefs of Effiduase and Kumawu Traditional Areas, Nana Adu Ameyaw and Barima Sarfo Tweneboah-Kodua, commended DVLA for bringing its services closer to their people.
According to the Chiefs, the opening of the new offices will reduce the rate at which drivers and prospective applicants travel to Agona, Mampong and Kumasi to renew and acquire driver’s licences and other vehicle documents without difficulty. It will also reduce the tendency at which applicants fall prey to scammers including middlemen who defraud applicants.
They commended their respective Queen Mothers, Nana Konadu Yiadom and Nana Serwaa Amponsaa for the initiatives and key roles they played in the establishment of the offices.
The Members of Parliament for Effiduase-Asakore and Kumawu, Hon. Dr. Nana Afriyie Ayew and Philip Basoah, expressed appreciation to the Authority for the move to have the offices established in their constituencies and asked the people to vote for the government to continue with its good works.
The Ashanti Regional Planning Officer who doubles as the Acting Regional Coordinating Director Mr. Joseph Donkor, who represented the Ashanti Regional Minister, Mr. Simon Osei Mensah, said the role of DVLA in the socio-economic development of the country cannot be over emphasised. He praised the Authority for the reforms which has brought swiftness in its service delivery at its offices across the country.
He cautioned road users particularly drivers to be wary when using the roads to avoid road accidents.
The Ashanti Regional Motor Traffic and Transport Department (MTTD) Commander, Superintended Emmanuel Adu Boahene, expressed worry about the spate of road crashes in the country and appealed to drivers to be careful when using the roads particularly during the electioneering campaign, on the day of elections, after elections as well Christmas festivities.
The Ashanti Regional Manager of DVLA, Mr. Amos Abaka, said the opening of the offices brings to seven, the number of DVLA offices in the region. They are; Kumasi, Obuasi, Offinso, Agona, Mampong as well as the two new offices, Kumawu and Effiduase.
He assured the Chiefs and people in Kumawu, Effiduase and their environs of the Authority’s determination to ensure that it provide them with first class and efficient service delivery.