Privacy Policy

Driver and Vehicle Licensing Authority (DVLAVerify App)

Privacy Policy

Date effective: October 2023

1. INTRODUCTION

All information described in this Privacy Policy is processed by Driver and Vehicle Licensing Authority ("DVLA", "we" "us", or "our") as data controller. We respect your privacy and are committed to protecting it through our compliance with this policy. This policy describes:

  • The types of information we may collect or that you may provide when you interact with us in the course of providing identity verification services, its ancillary services or other services provided by us or by others acting on our behalf, including when you download, or use the DVLA Verify App.
  • Our practices for collecting, using, maintaining, protecting, and disclosing that information.

1.1 This policy applies only to information we collect on the DVLAVerify App.

1.2 This policy DOES NOT apply to information that:

  • We collect offline or on any other DVLA’s apps or websites, including websites you may access through this App.
  • You provide to or is collected by any third party.

1.3 Our websites and apps, and these other third parties may have their own privacy policies, which we encourage you to read before providing information on or through them.

1.4 Please read this policy carefully to understand our policies and practices regarding your information and how we will protect it. If you do not agree with our policies and practices, do not download, register with, or use this App. By downloading, or using this App, you agree to this privacy policy.

2. CHANGES TO OUR PRIVACY POLICY

DVLA reserves the right to modify or update this Privacy Policy at any time without prior notice. We will post a notice of change on our Website and provide you with an in App alert on the DVLA Verify App when changes are made to the Privacy Policy. This privacy policy is not a contract and does not create any contractual rights or obligations.

3. HOW TO CONTACT US

DVLA is dedicated to protecting your privacy. If you have any questions or comment about this Privacy Policy and our privacy practices, please contact us at: privacy@dvla.gov.gh or contact our customer service center on +233 203 200112, +233 203 226006 or email us at complaints@dvla.gov.gh

4. HOW WE COLLECT AND RECEIVE YOUR INFORMATION

4.1 We collect information from you.

We may collect and receive information from you directly when you:

  • Use or access the DVLAVerify App, such as when you enter information during the course of verifying your identity even if you do not complete the process of verification.
  • When you communicate with us by email, including when you email us at Privacy@dvla.gov.gh, telephone, in writing, through our customer service pages or social media.
  • Use any of our services, including vehicle registration and driver licensing activities.

4.2 Automatic access and data collection from the DVLAVerify App.

The DVLAVerify App does not automatically collects any device data or usage when you use or download the app. Neither does it collect information in respect of the operating system browser type nor traffic data, location data and other communication data

4.3 We do not collect information from other sources.

Except information you provide us, we do not collect or receive personal information from other sources.

5. HOW WE USE YOUR INFORMATION

This section describes what personal information we collect about you, the purpose for which we use it, and the legal basis under applicable law pursuant to which we process it. The DVLAVerify app collects and receive personal information from App users. You do not need to create an account in order to use the App through the Software Development Tools (SDK) deployed on the DVLAVerify App.

5.1 The type of information we collect on the App include:

  • Live facial image of the App User or vehicle owner
  • Chassis number of the vehicle to be registered
  • Invoice number of transaction requested
  • Pin number on the National Identification Card of vehicle owner

5.2 The purpose for which we use this information is to:

  • Verify the applicant for vehicle registration services
  • Authorize the transaction requested by the applicant
  • Notify you when updates are available and of any services we offer or provide through it

5.3 The Legal basis under applicable law pursuant to which we collect and process information include:

  • We collect the facial Image of the vehicle owner to verify your identity in real time in order to avoid impersonation. This verification enable us to authorize the transaction you requested pursuant to Regulation 7 of the National Identity Register Regulations 2012, (LI 2111).
  • We collect your National Identification Card Pin number to verify your information against the National ID register pursuant to Regulation 7 of the National Identity Register Regulations 2012, (LI 2111).
  • We collect the chassis number of the vehicle to be registered or transferred because it is required by Section 38 of the Road Traffic Act, 2004 (Act 683) and Regulation 4(7) of the Road Traffic Regulations, 2012 (LI 2180) as particulars of a vehicle necessary to register the vehicle. This information is necessary to identify the vehicle in order to proceed with the transaction.
  • We collect the invoice number of the transaction requested for as generated by us when a service is requested because we have a legitimate business interest to identify the transaction by its invoice number and further such information is already in our possession because we generated it and publicly available.

5.4 Sensitive information

The DVLAVerify App does not collect sensitive information such as health or financial information and therefore we do not process sensitive information. However the DVLAVerify app do require the use of you device camera to take a photo (facial image) of you for identity verification purposes.

6. DATA RETENTION

The DVLAVerify App does not store user-provided data. You do not need to create an account in order to use the App. Only information provided for identity verification will be stored in our operational systems as needed to provide your requested services.

We take every reasonable step to ensure that your personal information in our operational system is only retained for as long it is required for the purposes set out in this Policy. Thus, we only keep the information we collect about you for as long as required for the purposes set out above, or as required to comply with any legal or regulatory obligations to which we are subject.

The period for which we will retain information about you will vary depending on how long the ownership of the vehicle is in your name. Generally unless applicable law or our legal and regulatory obligations require a longer retention period, we will keep our records for the life span of the vehicle. Thus as long as the registered vehicle ply on public roads.

Upon notification of a vehicle lay- off or the vehicle is no longer in use, your information collected during registration of the vehicle shall be deleted.

7. YOUR TRACKING PREFERENCES AND OPT OUT

We strive to provide you with choices regarding the personal information you provide to us. The DVLAVerify App does not use tracking technologies like cookies to collect personal or identifiable information. Neither does it collect your location data when you download or use the App.

8. WITH WHOM DO WE SHARE YOUR INFORMATION

We do not sell any of your personal information to third parties, and we do not intend to do so in the future.

We may disclose your information we collect or receive:

  • To contractors, service providers, and other third parties to process your information on our behalf, or to assist us in providing the identity verification services, who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.
  • To the National Identification Authority to verify your identity for the purpose of providing you with the service you have requested for
  • To government agencies and authorities (a) if we believe disclosure is required by applicable law, regulations or legal process (such as to comply with any court order), including to respond to any government or regulatory request, (b) to protect and defend our rights or safety of third parties, including to establish, make or defend against legal claims or in the interest of public safety.

9. MINORS

The DVLAVerify App is not intended for children under 18 years of age, and we do not knowingly collect personal information from children under 18. If we learn we have collected or received personal information from a child under 18 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 18, please contact us at complaints@dvla.gov.gh or privacy@dvla.gov.gh.

10. DATA SECURITY

Data Security is important to DVLA. We have established appropriate physical, electronic and managerial safeguards to protect the information we collect on the App in accordance with this privacy policy. These safeguards are regularly reviewed to protect against unauthorized access, disclosure and improper use of information, and to maintain the accuracy and integrity of that data.

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on our secure servers behind firewalls.

In the event of a data breach, we adhere to data breach notification requirements and incident reporting obligations to supervising authorities and /or data subjects as required by applicable laws.