Privacy Policy

Driver and Vehicle Licensing Authority (DVLAVerify App)

1. INTRODUCTION

All information described in this Privacy Policy is processed by Driver and Vehicle Licensing Authority ("DVLA", "we" "us", or "our") as data controller. We respect your privacy and are committed to protecting it through our compliance with this policy. This policy describes:

  • The types of information we may collect or that you may provide when you interact with us in the course of providing identity verification services, its ancillary services or other services provided by us or by others acting on our behalf, including when you download, or use the DVLA Verify App.
  • Our practices for collecting, using, maintaining, protecting, and disclosing that information.

1.1 This policy applies only to information we collect on the DVLAVerify App.

1.2 This policy DOES NOT apply to information that:

  • We collect offline or on any other DVLA’s apps or websites, including websites you may access through this App.
  • You provide to or is collected by any third party.

1.2 This policy DOES NOT apply to information that:

  • We collect offline or on any other DVLA’s apps or websites, including websites you may access through this App.
  • You provide to or is collected by any third party.

1.3 Our websites and apps, and these other third parties may have their own privacy policies, which we encourage you to read before providing information on or through them.

1.4 Please read this policy carefully to understand our policies and practices regarding your information and how we will protect it. If you do not agree with our policies and practices, do not download, register with, or use this App. By downloading, or using this App, you agree to this privacy policy.

2. CHANGES TO OUR PRIVACY POLICY

DVLA reserves the right to modify or update this Privacy Policy at any time without prior notice. We will post a notice of change on our Website and provide you with an in App alert on the DVLA Verify App when changes are made to the Privacy Policy. This privacy policy is not a contract and does not create any contractual rights or obligations.

3. HOW TO CONTACT US

DVLA is dedicated to protecting your privacy. If you have any questions or comment about this Privacy Policy and our privacy practices, please contact us at: privacy@dvla.gov.gh or contact our customer service center on +233 203 200112, +233 203 226006 or email us at complaints@dvla.gov.gh

4. HOW WE COLLECT AND RECEIVE YOUR INFORMATION

4.1 We collect information from you.

We may collect and receive information from you directly when you:

  • Use or access the DVLAVerify App, such as when you enter information during the course of verifying your identity even if you do not complete the process of verification.
  • When you communicate with us by email, including when you email us at Privacy@dvla.gov.gh, telephone, in writing, through our customer service pages or social media.
  • Respond to surveys we might ask you to complete for research purposes
  • Use any of our services, including vehicle registration and driver licensing activities

4.2 Automatic access and data collection from the DVLAVerify App.

The DVLAVerify App may access certain device information and /or components automatically.
When you download, access, and use the App, it may use technology to automatically collect:

  • Usage Details. When you access and use the App, we may automatically collect certain details of your access to and use of the App, including traffic data, location data, and other communication data and the resources that you access and use on or through the App.
  • Device Information. We may collect information about your mobile device and internet connection, including the device's unique device identifier, operating system, browser type and mobile network information.

If you do not want us to collect this information, do not download the App or delete it from your device.

4.3 We do not collect information from other sources.

Except information you provide us, we do not collect or receive personal information from other sources.

5. HOW WE USE YOUR INFORMATION

This section describes what personal information we collect about you, the purpose for which we use it, and the legal basis under applicable law pursuant to which we process it.

The DVLAVerify app collects and receive personal information from App users. You do not need to create an account in order to use the App through the Software Development Tools (SDK) deployed on the DVLAVerify App.

5.1 The type of information we collect on the App include:

  • Chassis number of the vehicle to be registered
  • Invoice number of transaction requested
  • Pin number on the National Identification Card of vehicle owner
  • Biometric ( Face of vehicle owner)
  • Device information such as IP Address.

5.2 The purpose for which we use this information is to:

  • Verify the applicant for vehicle registration services
  • Authorize the transaction requested by the applicant
  • To receive feedback about the App and services
  • Track and analyze usage of the App and
  • Notify you when updates are available and of any services we offer or provide through it.

5.3 The Legal basis under applicable law pursuant to which we collect and process information include

  • We collect the chassis number of the vehicle to be registered or transferred because it is required by Section 38 of the Road Traffic Act, 2004 (Act 683) and Regulation 4(7) of the Road Traffic Regulations, 2012 (LI 2180) as particulars of a vehicle necessary to register the vehicle. This information is necessary to identify the vehicle in order to proceed with the transaction.
  • We collect the invoice number of the transaction requested for as generated by us when a service is requested because we have a legitimate business interest to identify the transaction by its invoice number and further such information is already in our possession because we generated it and publicly available.
  • We collect your National Identification Card Pin number and your biometric (face) to verify your identity and authorize the transaction you requested pursuant to Regulation 7 of the National Identity Register Regulations 2012, (LI 2111).
  • The DVLAVerify App collects device information which we use to operate and administer the App and provide you with the only service you have requested for. We further use such information to improve our service through analysis and research for program development.

5.4 Sensitive information

The DVLAVerify App does not collect sensitive information and therefore we do not process sensitive information.

6. DATA RETENTION

The DVLAVerify App does not store user-provided data. You do not need to create an account in order to use the App. Only information provided for identity verification will be stored in our operational systems as needed to provide your requested services. Click here to find developers retention and deletion policy.

7. YOUR TRACKING PREFERENCES AND OPT OUT

We strive to provide you with choices regarding the personal information you provide to us. This section describes mechanisms we provide for you to control certain uses and disclosures of over your information.

  • Tracking Technologies.You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent.
  • Location Information. You can choose whether or not to allow the App to collect and use real-time information about your device's location through the device's privacy settings.

8. WITH WHOM DO WE SHARE YOUR INFORMATION

We do not sell any of your personal information to third parties, and we do not intend to do so in the future. We may disclose aggregated information about our users, and information that does not identify any individual without restriction.

We may disclose your information we collect or receive:

  • To contractors, service providers, and other third parties to process your information on our behalf, or to assist us in providing the identity verification services, who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.
  • To the National Identification Authority to verify your identity for the purpose of providing you with the service you have requested for
  • To government agencies and authorities (a) if we believe disclosure is required by applicable law, regulations or legal process (such as to comply with any court order), including to respond to any government or regulatory request, (b) to protect and defend our rights or safety of third parties, including to establish, make or defend against legal claims or in the interest of public safety.

9. MINORS

The DVLAVerify App is not intended for children under 18 years of age, and we do not knowingly collect personal information from children under 18. If we learn we have collected or received personal information from a child under 18 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 18, please contact us at complaints@dvla.gov.gh or privacy@dvla.gov.gh

10. DATA SECURITY

Data Security is important to DVLA. We have established appropriate physical, electronic and managerial safeguards to protect the information we collect on the App in accordance with this privacy policy. These safeguards are regularly reviewed to protect against unauthorized access, disclosure and improper use of information, and to maintain the accuracy and integrity of that data.

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on our secure servers behind firewalls.

In the event of a data breach, we adhere to data breach notification requirements and incident reporting obligations to supervising authorities and /or data subjects as required by applicable laws.